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Alea Fairchild – Strategic Views

Alea Fairchild – Strategic Views

Monthly Archives: July 2014

Which hurts worse – to lose your wallet or to lose your mobile device?

29 Tuesday Jul 2014

Posted by afairchild in Uncategorized

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chip, EMV, LoopPay, trust, VISA

I was reading the investment news that VISA has a strategic investment in LoopPay.
LoopPay claims to have “invented Magnetic Secure Transmission™ (MST) technology which leverages existing point-of-sale infrastructure to receive contactless payments from mobile devices of all kinds with no hardware changes required by merchants”, information sourced from their website.

I found this an interesting investment from two perspectives:

  1. Here in Belgium, almost everything in terms of card is chip and pin, including our national ID card, bank cards, national insurance cards, etc. Loyalty cards are barcode, not magnetic strip. I rarely ever see a magnetic swipe option on a card reader, although I am sure they are still there, but I never look for them anymore. The pin for online payment is part of a larger process involving a digipass that generates a one-time code for authentication. So I want to hear more about the authentication and encryption processes on this one.
  2. At present, I would never pay using my mobile phone for anything. I do not trust 1) the phone, 2) the apps and 3) the network provider’s security. There is no encryption method obvious to me as a user to increase my trust, and the permission asked by most apps have turned me off from ever using them. What kind of trust mechanism(s) are they going to put in play to address this?

For me, my wallet is in my purse, and that is in a protected space in my office usually locked up. My phone, however, is in my pocket, on my desk, on a conference room table, etc. If I lose my wallet, I have the details stored elsewhere and a set of phone numbers to call to protect myself and my rights as a consumer. If I lose my phone, I can deactivate the SIM card via my mobile network provider. But I cannot wipe the contents of the phone remotely, just deactivate any privileges by changing passwords. I would have to make those calls again, assuming I have the written details backed-up somewhere. A bit of a process change for the consumer here….

I think part of this is cultural on how we use our mobile device here on the Continent, as well as what is accepted in the stores as a payment option. Our payment network is too ingrained in the consumer culture – alternative options face a steep learning curve. But I do wish them well to provide us options!

Would you want your wallet and your phone to be the same device? Which one is the worst one to lose for you right now? #justasking

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Revisiting a lifestyle technology trend forecast – seven years later

28 Monday Jul 2014

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consumer technology, forecast, lifestyle, mobile device

Back in 2007, I was doing some consulting work for Siemens and was given a copy of their five year forecast for lifestyle technology trends.   As I was cleaning out some space in the office this weekend, I ran across this report seven years later, and decided to take a look to see how close they came to what was going to happen (or not) and why.   As an economist, I love to look back and see how accurate forecasts turned out to be…..

In 2007, Siemens forecasted five trends, based on a global study from Spring 2006, to see how lifestyle technology would evolve over the next five years (through 2012). The research was done by trend scouts in major cities throughout the world, via street interviews, web research, observation and photography.

The key findings of ‘hotspots’ areas from this study published in 2007 were:

  1. Escape: separating oneself from the frantic pace of life
  2. Me: self-identity in technology
  3. Departure: equipping oneself for any eventuality
  4. Robots: from sci-fi to reality
  5. Services: transformation of technology ownership

To summarise, what came true and what did not (and why)?

  1. Escape: This one obviously came about, with the rise of headset wearing and video watching escapists. Mobile internet also comes under this trend, where movies, gaming and ‘big music’ (full sound, full service) are in daily use. The rise of multiplayer online games was one of the drivers for this trend.
  2. Me: Fitbit, Google Glass, designer iPhone cases – you name it, we customize IT these days. Siemens had positioned this trend as technology and fashion interlinked, but it turned out that technology became fashion. This is particularly true on our use of mobile devices. Although technology has become more commoditized, the case for personalization to reflect lifestyle and personal choice has risen and driven a number of complementary businesses, such as phone cases, jewelry, USB keys, etc. The concept of the “virtual self” from Korea with your own personalized icon and avatar has not come to pass in Western Europe, perhaps due to the decreasing interest in a second life kind of world.
  3. Departure: This trends was around portability, ruggedness and the incorporation of ‘outdoor’ technology (i.e. GPS, back-up power supplies, wireless connections). Although we do have WiFi, tablets, etc., this trend on technology and environmental instability did not come through. Why not? My point of view is that because technology has become cheaper and more disposable (except for the cost of an iPhone) and the actual endpoint device does not need to be rugged as it is more replaceable. This trend is starting to take off in terms of unbreakable phone screens, but the other aspects of freedom and flexibility have happened more with the infrastructure than the consumer device.
  4. Robots: With the rising interest in drone and drone functionality, I can see this one was a definite trend. It is still not that much of a toy trend, based on cost, but more mainstream use of robotic technologies is still on the up.
  5. Services: This trend came true in two different ways. First, the rise of cloud allowed the user to store data remotely, allowing technology to become more of an experience and less of an item. Secondly, as the device market has consolidated, we are more reliant on services (and have more choices for services) than we do on the manufacturers. In several countries, the mobile device comes with the service provider contract, so the relationship to the device already has a service component associated with it. (Thankfully in Belgium I am not tie to a provider for my device, so I still have choice. This is the business model I prefer, but in the UK, US and Luxembourg, they do not enjoy device choice as much.)

One of the points made in the report which is very accurate is that consumers will want technology to reflect themselves and how they see the world (and how the world sees them). That technology will be both a means of escape and an instrument of collaboration also became true.

However, one point not raised back then is that technology cannot be escaped from, and in an always-on world, that mobile device is both an enabler and an enslaver. One needs to manage consumer technology more actively than we did in 2006.

My thanks to Siemens for letting me take a look back at what they thought would happen and revisit their insights.

What is digital risk?

14 Monday Jul 2014

Posted by afairchild in Uncategorized

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CISO, digital risk, DRO, infrastructure

Those pundits at Gartner are trying to coin a new phrase (like they did with portals) and have starting discussing the term “digital risk officer” (DRO). They state that the Chief Information Security Officer (CISO) now will develop a different profile to the DRO, as the CISO will focus on enterprise network security and compliance, while the DRO will oversee the CISO and focus efforts on the risks from digital innovation.

In a word, bullcookies.

The real issue is the evolution in the business model from IT being structurally a separate function to technology being the underpinnings of the whole business.  The risk from any activity these days has digital components to it, and the additional endpoints that internet-enabled objects  (IoT) bring to the firm is the same risk that humans that have internet ability bring, as all of them can be hacked or compromised.  So you have many more endpoints to protect — this is not new.  But the depth and breadth of what is in the operational frame of control is the question.

The COO needs to assess operational risk, both structurally and in terms of perimeter security. Risk is both strategic and operational, so digital risk is a vague term as it covers both strategic direction (loss of intellectual property) and operational effectiveness (security breaches, etc). From a public company perspective, the question is who is liable for the risk if not addressed?

Security needs to be baked into process, procedure and infrastructure so that all digital assets are securable.  THAT is the message that needs to come out, not new titles and hierarchical job functions.  #justmytwocents

 

 

Apps Don’t Travel

12 Saturday Jul 2014

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Apps, trends, Twunch

My husband and I were watching CNBC last night, and based on one of the stories being covered, started discussing app development. I should explain my husband is an IP lawyer, and has app clients. We hear and see via TV and social media what the US and Australians are using for apps, and I can tell you that apps rarely make it across a national or linguistic border intact. Apps are trends, and those trends only cross border when similar activities are happening or trending in another country. For example, something very Belgian is a Twunch (Twitter lunch) which most folks I know in Belgium are familiar with and most others outside Belgium are not. There are Twunch apps on Android and Apple for seeing the latest Twunches scheduled.

I have not been traveling much for the last six months due to work, and so when I see colleagues on Twitter using certain apps or links to apps, I have to scratch my head as to what the heck some of these things are.

So just a note to app developers that you only make headway across regions when people who use your app can influence others in a different geography to try it. Adoption is important, but so is dissemination and having the longevity to cross regions.

Apps are trendy, and trends pass. How will your app last, or do you not care that it lasts? What is the real lifespan of your app?

They don’t make ’em like that anymore….

03 Thursday Jul 2014

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analytics, core banking, surround systems

As I just hit a milestone birthday, this blog post I found very interesting.

I agree that they do not make consumer goods durable anymore, very much like clothing, cosmetics and packaging have also been made for a limited duration. But is there a large risk with clothing or packaging?

The only comment I would add to this blog post is that the author believes that core systems in insurance providers will become more rapid in their evolution. If I look at core banking, what will change will be the evolution of how the processes are managed ( e.g. cloud), but the engine under the hood will still be tried and tested for both risk and durability. Cost efficiency and modularity are both important aspects of today’s core banking infrastructure, but from the angle of the connectivity of the “surround systems” that enable mobile banking, analytics, fraud detection and other needed innovations.

Still know that we made it better and more solid in the old days. #justsaying 🙂

Data indigestion: How big is TOO big?

03 Thursday Jul 2014

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I investigated a while back the concept of a data obesity index (DOI) or scale, on par with the Body Mass Index (BMI) of people. I was curious if firms had more data ‘around their waist line’ than they required.
And very much like an athlete, a firm with very dense data, or well packed data, might have a higher data obesity rating but actually work with their data in line with a firm in the “normal” data range.
This is a good article talking about tools, Hadoop and ETL in this same framework of pushing large volumes of data into a working production environment. IBM focuses in their article on complexity of volumes of data which can equate to knowing where you SHOULD be storing data and where you ARE storing data.
When firms tell me how much data they have in house, they usually use petabytes (PB). Here is an example of a large scale telescope and an overview of its data management issue.
Where am I taking this? My data obesity scale will be a function of operational data, regulatory data (think good vs bad cholesterol ;-0 ) and data efficiency. I am working with firms to map their data lean layer (exoskeleton) and data fat layer, and define appropriate percentages of data mass per industry and per firm size.
Interested in working with me on this one? Tweet me @afairch on Twitter to start the conversation.

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