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Alea Fairchild – Strategic Views

Alea Fairchild – Strategic Views

Tag Archives: analytics

Two key trends for 2023

20 Tuesday Dec 2022

Posted by afairchild in Uncategorized

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analytics, infrastructure, innovation, IoT, security, smartbuildings, workplace

Organizational resilience and workplace analytics

Photo by SevenStorm JUHASZIMRUS on Pexels.com

In our annual quest to find and resonate on the topics that mean the most in the new year going forward, I want to talk about my two research areas for this Spring.

ORGANIZATION RESILIENCE

Organizational resilience for me is top of mind. This combines a number of factors — cyber resilience, employee motivation and commitment, resource allocation and supplier relationships, core competencies and agility to go to market. In a time when economic factors, levels of demand uncertainty and regulatory risk all put the organization on edge, how resources are allocated, supported and made agile will allow organizations to pivot more flexibly.

Technologically, we have been focusing on productivity and collaborative work this last year. My concerns are echoed by a recent paper in the MIT Sloan Management Review. The authors, Jonathan Trevor and Matthias Holweg, both at Oxford, stated that collaborative technologies do help bond hybrid and remote workplaces, but these tools and platforms still haven’t made the grade as far as replicating in-person settings. This is where I am putting my own efforts this Spring in looking at work as an experience (WaaE) and the worlplace as an experiential location.

In their paper, they claim that organizations and the technology they employ have done a good job of keeping everyone connected and in tune with what’s going on, but still can’t fully replicate the innovation seen in face-to-face workplaces. Perhaps their most significant observations are how organizations face challenges getting people together in one place at the right time, and the fact that employees in the survey “complained that work had become more transactional and operational in the hybrid environment. They missed feeling engaged and noticed a decline in the infusion of new ideas.

Being resilient as an organization is about harnessing the resources in a timely and effective manner. The ability to be innovative will hinge on how agile and supple an organization can be.

Having the right place to work to be agile and innovative will be critical. A part of this MIT survey looked at real estate usage. According to their study, ” The top planned changes cited by our sample are additional social areas (80%), creativity spaces (75%), meeting rooms (74%), shared offices (74%), and hot-desking (71%). Corner offices are on their way out.”

WORKPLACE ANALYTICS

Which leads me to the second critical area I am examining this Spring.

Workplace analytics combines occupancy analytics, visitor management systems and more traditional facilities management tools in examining usage. This is normally used by facilities managers, corporate real estate teams and the C suite to understand spending and costs.

But what we really want to examine is utility, in other words, how the workplace served its function in supporting work.

Key question I will be asking: How does the infrastructure support the work activity? Can we take a pulse on a regular basis to see what contribution technology in the workplace makes in making work happen productively and with purpose?

As an example, I bring up the latest survey recently from Relogix, a workplace analytics firm, on global workspace usage.

This report suggests that the last six months or so have been relatively static regarding those coming in and those remaining remote. But what is interesting is the shift between individual offices and the collaboration spaces that were once connected to them, both of which declined, whereas general meeting spaces and casual social spaces doubled and quadrupled.

People are looking to engage with other people if they make the commute into the office. Where does technology play a role here and can we make the workplace a destination and an experience?

Assuming you are not commuting during the holiday period, I wish you a wonderful season and a happy new year. May 2023 be productive, full of good health and wonderful innovation!

Alea

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For 2016, it is about analytics for design

02 Saturday Jan 2016

Posted by afairchild in Uncategorized

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analytics, digital space, retail, sports, venue

One trend that has me really excited this year is the use of analytics in redesign. No, not process design, which is what I normally discuss, but actual physical design.  Given my father was an architect, I thought I had left that part of my childhood behind, but seeing what can be reworked with what we know about usage is getting me re-engaged with the physical world and its ability to influence our behaviour.

I am not the only one excited about how thought in design is going to produce a better outcome for all of us.  Here are a couple of the articles I am reading:

UPS: How Technology and Big Data will Create a New Golden Age of Retail

New York Times: Dear Architects: Sound Matters

I think part of my re-engagement with physical design has to do with the shift of people from being present in their physical location to instead really being present in their digital space.  I see many people oblivious to where they currently are, engaged with their phone or tablet, and not taking in their surroundings.  Or, even worse from my perspective, just filming the concert, event, etc. to show others what they are ‘doing’ instead of engaging with it.  This is partially due to the inability of the environment to offer digital engagement activities.

One area we are looking at is the engagement of fans with the sporting experience.  If the data of what the fan is doing in the space can be fed back to the owners to analyze and create an even better experience, we will keep coming back not only to see the event, but to be ‘in the experience’ instead of streaming live online.

The death of shopping malls as ‘an experience place’ does break my former teenage heart, as this was a safe place for young people to get together and even to get part-time work while in school. Seeing ToysRUs and FAO Schwartz closing down their flagship locations in Manhattan due to high rent is another heart-breaker, but a fact of digital commerce is that many locations become not financially viable.  But if these locations were experiences as well as retail outlets, it can change the business model and the stickiness of the location to be re-visited.

I think 2016 is going to be the start of the regeneration of physical spaces to be more in line with the digital world.  No, I am not talking about WiFi, although that is as obvious as electricity in this regard. I am talking about locations as experiences that are linked with digital guides and tokens.  For example, the mobile app that went along this year with the Rose Parade in Pasadena, and that you could locally text for more information on a float’s background.  It will be more than checking in to show you are there, but gamification and other mechanisms to keep you engaged and coming back again. Restaurants and hotels with in-location apps with special features are going to be made to engage with the client in real-time and modify the experience “on the fly”.

Yes, I still hold my privacy beliefs, and from a privacy point of view, the client should be able to opt in or opt out.

Even amusement parks are getting into the act, with VR rejuvenating old rides for new experiences. Europa Park in Germany is currently testing a virtual reality (VR) system that allows roller coaster riders to experience VR while on the ride.

Get set for a whole new hospitality, banking and retail era, where our choice of engagement level impacts the experience for us.  And we can opt in for a deeper experience, or opt out for an ad hoc shop if we so choose.

 

SMACS of trendiness

07 Friday Aug 2015

Posted by afairchild in Uncategorized

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analytics, cloud, mobile, SMAC, SMACS, social

SMACS (social, mobile, analytics, cloud and security) are trendy topics for most ICT marketing bumph these days.

The real issue is how digital has transformed how processes work and what outcomes you should expect. It’s not an analog world anymore and every digital footprint can tell you something or add value to the experience of the user.

I wish that the marketing was more about the user experience and the added value of the solution, and less about coined phrases like social and cloud.

Just my two Euro cents. 🙂

They don’t make ’em like that anymore….

03 Thursday Jul 2014

Posted by afairchild in Uncategorized

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analytics, core banking, surround systems

As I just hit a milestone birthday, this blog post I found very interesting.

I agree that they do not make consumer goods durable anymore, very much like clothing, cosmetics and packaging have also been made for a limited duration. But is there a large risk with clothing or packaging?

The only comment I would add to this blog post is that the author believes that core systems in insurance providers will become more rapid in their evolution. If I look at core banking, what will change will be the evolution of how the processes are managed ( e.g. cloud), but the engine under the hood will still be tried and tested for both risk and durability. Cost efficiency and modularity are both important aspects of today’s core banking infrastructure, but from the angle of the connectivity of the “surround systems” that enable mobile banking, analytics, fraud detection and other needed innovations.

Still know that we made it better and more solid in the old days. #justsaying 🙂

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